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Document Management

In this era of expanding regulatory requirements, exponential growth of electronically stored content, organisations need to strike a balance between risk, value and cost in the creation, retention, and disposition of information.

The placement of Insurance Risks is reliant upon the transfer of information between client, broker and underwriter. Increasingly this process is being performed electronically, so that documents, spread sheets, videos, social media will be transmitted seamlessly between these disparate but conjoined organisations that need to work in unison.

CS20 Document Management System (DMS) helps you manage information throughout its lifecycle, improve your business productivity, mitigate risk, and control the cost of growing volumes of content.

CS20 in a Private Cloud

CS20 is available on TIW’s highly scalable and secure Infrastructure, hosted by Secura. TIW supports over 300 Insurance organisations around the world, 24×7 and handles millions of documents and supporting data via ACORD XML messaging.

  • Increase Productivity
  • Improve Customer Service
  • Secure Document Server
  • Ensure Compliance
  • Complete Audit Trail
  • Reduce Cost
  • Manage Content

Seamless Integration

CS20 connects via a revolutionary user interface designed to access and interact with everyday business content, applications, and processes directly from familiar desktop environments, including Microsoft Office, Adobe Acrobat, Windows Explorer, Microsoft Outlook and Lotus Notes.

Rapid deployment and adoption

A Web-based interface and open architecture make Content Management quick to deploy and inexpensive to maintain.

Key features

  • Knowledge classifications

    Apply rich metadata to enhance query precision. Classify documents by applying pre-existing taxonomic classifications, categories or attribute values.

  • Information Retrieval Crawl

    Index most file formats and taxonomy classifications. Advanced search functions, including full-text, metadata, XML and natural language searching; result ranking, summarisation, clustering, hit highlighting, and more.

  • Support for any file type

    Handle numerous file types including engineering drawings, system reports, email messages, periodicals, or rich media.

  • Version control

    Manage the history of even the most complex compound documents with included version control and revision management.

  • Integrated workflow

    Design flexible and powerful process automation tools for change management, document review or approvals. Web forms streamline the data entry process.

  • Audit trails

    Comprehensive functionality records the date and time of an action, who performed it, a description of it, and related document activities such as who worked on it, reserved it and more.

  • Integrated notification

    Capabilities inform users whenever relevant content within the repository is updated.

  • Access control

    Up to nine levels of permissions can be configured to prevent unauthorised access.

  • Assign roles and groups

    Control whether users can see documents, view their contents, and modify or delete them.

  • Desktop integration

    Integrate with familiar Microsoft Office desktop productivity tools. Users can drag and drop files from Windows Explorer directly into the unified repository.

  • Regulatory compliance

    Implementing a secure and scalable document management solution and adopting proven best practices will help you achieve corporate governance and regulatory compliance mandates.

CS20 is a Document Management Solution that provides full lifecycle management for any type of electronic document. Document Management provides a single, authoritative repository for storing and can organise business content quickly and efficiently. Powerful folder functionality makes it easy to organise the most complex content. Map folder hierarchies to your organisation and tailor them to fit the way you work best. Build structures for Teams or Divisions, by client and associated functions such as Accounting, HR, Legal, Marketing. Build them for a business process, such as customer onboarding, making the entire workflow part of your compliance function.

Then create as many levels within
those folders as you want. CS20 connects via a revolutionary user interface designed to access and interact with everyday business content, applications, and processes directly from familiar desktop environments, including Microsoft Office, Adobe Acrobat, Windows Explorer, Microsoft Outlook and Lotus Notes. All TIW products are available on our highly scalable and secure private cloud infrastructure hosted by Secura. TIW supports over 300 Insurance organisations around the world and handles millions of messages, documents and supporting data using ACORD standards.

Key features at a glance

  • Outlook Integration
  • Regulatory Compliance
  • Powerful Indexing facilities
  • Metadata Classification
  • Active Directory
  • Integration
  • Knowledge classifications
  • Document Archiving
  • Powerful Archiving

“CS20 provides Tysers with a scalable, workflow enabled, enterprise class document management system. Operating in a private virtual cloud it conforms to the strictest regulatory security requirements without compromising our internal need for flexibility and mobility. Speed of deployment and ease of use ensure our user community have rapidly embraced the solution globally”.

Ed Slade, CIO, Tyser & Co.

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