Privacy Policy


The General Data Protection Regulation (“GDPR”) and the UK Data Protection Act (“DPA 2018”) both impose legal obligations regarding the processing of personal data. In this notice the term DPA 2018 will be used to both GDPR and the DPA 2018.

TIW Group Ltd. is a data processor where it processes personal data for its own business purposes, such as human resources management.

It also acts as a data processor on behalf of data controllers, for example, where we provide hosting services to manage their data. TIW provides a separate contract for each data controller and that contract should be read in conjunction with this privacy notice.

1.2 Information About Us

TIW Group Limited registered in England under company number 04476653.

Registered address: 8-9 Well Court, 3rd Floor, London. EC4M 9DN, United Kingdom

Email address:

Telephone number: 020 7183 2190.

Postal Address: TIW Group Ltd., 8-9 Well Court, 3rd Floor, London. EC4M 9DN, United Kingdom

1.3 What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

1.4 What is Personal Data?

In simple terms personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 1.6, below.

1.5 What Are My Rights?

Under the DPA 2018, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 1.12.

b) The right to access the personal data we hold about you. Part 1.11 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

1.6 What Personal Data Do We Collect?

We may collect some or all the following personal data (this may vary according to your relationship with us):

1.7 How Do We Use Your Personal Data?

Under the DPA 2018, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the DPA 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always can opt-out.

1.8 How Long Will We Keep Your Personal Data?

We will not keep your personal data for any longer than is necessary for the purposes set out in this policy and in accordance with the law and relevant legalisation. In most cases, our retention period will come to an end 6 years after the end of your relationship with us.

1.9 How and Where Do We Store or Transfer Your Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the DPA 2018.

1.10 Do We Share Your Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

1.11 How Can You Access Your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request as quickly as possible. Normally, we aim to provide a complete response, including a copy of your personal data within 1 calendar month.

In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we first received your request. You will be kept fully informed of our progress.

1.12 How Do You Contact us?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of The Data Protection Officer):

Email address:

Telephone number: 020 7183 2190.

Postal Address: TIW Group Ltd., 8-9 Well Court, 3rd Floor, London, EC4M 9DN, United Kingdom

1.13 Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.